Shipping & Delivery
SHIPPING & DELIVERY POLICY
At Look, we provide FREE Standard delivery to any address within Global. However, do note that we do not deliver to PO Boxes, military and restricted areas, and all naval ports. We deliver to most countries that our logistics partners have affiliates in and our focus is on getting the items to you quickly, promptly and safely.
ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 7 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
LOCAL & DELIVERIES
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your Tracking Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
INTERNATIONAL & DELIVERIES
For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status here.
MODE OF PAYMENTS
We accept payments via VISA/MASTER credit and debit cards and American Express. We do not accept payments via ATM or inter-bank transfers.